Customer Reviews

Upon recommendation from my nephew who used Island Maids Agency, I went to their Bedok Branch and Siti Aminah attended to me on 29/8/23. Siti patiently listened to my request for a helper to help with caring of an elderly and helping with housework. She sent several profiles of suitable candidates matching my requirements. I found a suitable candidate from Myanmar and interviewed her on video the next day. I appreciated Siti's video call even though she was off duty. My Myanmar helper started work at my home on 15/9/23. She is pleasant and keen to learn how to use the gas cooker and electrical appliances with my guidance. Thank you Island Maids Agency for a wonderful professional service.

I’m so pleased with my helper. Who is well trained and respectful. Thank you to Ina of Island Maids Bedok for all your help and the process was seamless. Am very pleased with your service and professionalism. Will definitely recommend.

A big thank you to Island Maids consultant Ms. Meris Hong (formerly from Tiong Bahru Branch). Now is with Hougang Branch. She is very patience, helpful and cheerful. Whenever we need her assistance , she responded promptly and timely . She works very hard in sourcing and selecting a suitable helper for us from Philippines. Several interviews have been conducted and the process has been very smooth. I got the helper within a short timeframe. Very much appreciated that. I will recommend Meris to my friends and my family members.

I would like to thank Ms.Gni from Yishun branch for being most accommodating since day 1 in our search for a helper. She explains everything in a good manner. She also help us in every way that she can. I will highly recommend Ms.Gni to contact her incase you need a helper. She will help you all the way until the very end. Any problem she can handle well and she will treat u as your friend. Thank you Ms.Gni . All the best.

I had lost confidence on my two maid agency after I met online conversation with ANDY HONG@ANG MO KIO He had a good listening ears and introduced me a TRANSFER MYANMAR MAID. Which always in my mind don’t ever take a TRANSFER MAID……. Although only 8 days today I found she is hardworking, obedient, And she did follow my schedule on my housekeeping which I trained her. Thousand thanks to ANDY, he really do a follow up after a few days.?????? Which not like my previous agency service provided. ?????????????! Well Done ANDY!??????????????????

After reading some online reviews, compared the price and package offered by some agencies, We decided to put our Trust and Faith in Gni from Yishun Branch Island Maids Agency to source for the maid to look after my Dad who has Slight Dementia. At first We have many worries and concerns especially being the 1st time hire a maid. Gni able to explain and clear our doubt and provided us with good tips, advise, guidance . She provides us a clear explanation and managed to get a maid to meet our needs such as within our budget, able and willing to care Dementia Dad. She manage to find us a Fresh Myanmar helper who can able to speak some simple Mandarin and English, not afraid dog, able to cook some meals and importantly willing to learn . Gni is very Genuine and Honest to attend to our needs and queries and explain the Pro and Con We will may encounter and what need to be aware . .She send us a sample to draw out our timetable so she can send to our helper to understand the duty better before coming to Singapore . The process was smooth thanks to their admin team . We managed to get the maid within 3wk which was quite fast from Myanmar. Gni also arrange for us, Free Training for our helper to attend their in-house training on GHW & Elderly care course for free and also help apply AIC - home base one to one face to face training for our helper . Before We collect our helper , Gni forward us her Tick Tok video sharing on some Important Tips on how We can handle fresh helper .We benefit a lot from her Tick Tok sharing .We also gain a lot of Knowledge and awareness on what Employer and helper can do & cant do and what to be careful and prevent in order to have a Good Relationship with our helper. Frankly speaking is an Eye opener for us . Especially We are first time hire . We are touch by Gni commitment ,her action and her Sincerity . Now our helper been with us coming to 1yr we have good relationship ??. Even after 1yr when We have some things, no sure or receive any letter from MOM which We dont understand . We text Gni . She always be there to response without Fail . We like her Professionalism ??. Thanks to Island maids and Gni from Yishun Branch for the Great experience. Although Island maids package is not the Cheaper??. With the First class Services??, We get from GNI but is Worth it?? . We are very lucky to have such dedicated and committed Agent to Serve us ??. Highly recommend Gni service to anyone else who need a helper ??.

We would like to specially thanks to Gni Lam. We were very fortunate to have come across GNI. A friend highly recommended her to us, and we were deeply impressed by her professionalism, extensive experience, helpfulness, and efficiency. She perfectly and quickly helped us find a suitable helper. Whenever we needed her assistance, she responded promptly and resolved it timely. The costing terms were transparent throughout the process. As first-time employers looking for a helper, she provided us with valuable advice and shared her experiences, making the whole process feel seamless. Given the opportunity, I would highly recommend GNI Lam Yishun Branch to my friends and family.

When I decided to hire a helper for my elderly mum, I was anxious about having to deal with processes that was involved and the paperworks. I spoke to Ina, from Island Maid at Bedok branch. She was very patient to answer to all my queries. The hiring process was also very smooth and professional. My mum and I are very happy with the helper. Thank you Ina for your assistance! Jacquiline

From the very beginning, Eileen from Tiong Bahru Branch demonstrated exceptional professionalism. She promptly responded to my inquiries and provided me with detailed information about the services they offer. She is well-organized, ensuring all the necessary documentation was properly handled. The maid that she recommended to me match my expectations. She took the time to understand my requirements and found a maid who was a perfect fit for my family. Throughout the maid's employment, Eileen provided continuous support and assistance. The company offered training programs to help the maid strengthen her skills. The agency is always available to address any issues or queries that arose, ensuring a smooth working relationship. I had a very good experience with Island Maid especially Eileen from Tiong Bahru. Her professionalism and responsiveness combined with the high-quality maid she suggested, made the entire process smooth and enjoyable. I highly recommend this agency and Eileen to anyone in Singapore seeking reliable and skilled maids.

I have been dealing with Zoe for the longest time, about 18 years to be exact. My past maids went through her, so are my brothers, sisters and mum’s maids. She has good discernment if the maids were suitable for my household and personality, and most of the time time she was right. This time, I am getting my replacement maid from islands maid to replace the current one who has been with me for 14 years. I have faith that she will be able to screen this maid for me and as usual source the right one for me.

Excellent service from Gni of Yishun branch! My dad has a helper that has some medical conditions, Gni has assisted us in the entire replacement process and found us a suitable replacement helper in a very tight period. She is very responsible and handle the case professionally even though maid replacement case come with no agent fee. Thank you so much Gni!

Hi I would like to give our sincere compliments to Gni from Island Maids in Yishun branch. While we are new in hiring helper, Gni made the process very smoothly and fuss free for us. She provides prompt and reliable advises to us, and we secured our preferred helper eventually. Throughout the hypercare period (the first 2 weeks), Gni provided great help in resolving minor conflicts / communication gaps with the helper. We are very happy with the helper selected as well as the service rendered by Gni.

It was our first time hiring a helper and we were clueless. We were served by Seven (at AMK),he explained to us every single detailed properly and ensure we are not stress about anything. He even keep in touch with us after we had our helper to ensure we are coping well.

In order to employ a domestic maid for my home, I went to AMK Branch Sales Manager Ng Di Shen (Seven). He carefully and thoroughly outlined the selection maid criteria. When we have faced any problem, he assists us extremely professionally by talking to the maid. He always stands with the owner's perspective to assist in problem-solving. After we have hired the maid, Mr. Seven is also a service Oriental to do the follow up with the maid performance. His office phone number is (655) 7703.

A big thank you to Island Maid AMK branch consultant Shana for recommending Masiroh to our family. It has been almost 1.5 months since Masiroh joined us, and she has been a pleasure addition. A great help in the family with house chores and looking after my parents-in-law in their 80s. We feel reassured having Masiroh look after mother-in-law who needs to go for dialysis treatments, in our absence. Additionally, Shana has just helped us to hire another helper, Putri, to help my own elderly parents. She is just 4 days old at home, but proving herself to be reliable and a great help in the family too. Thank you Shana for taking the time and effort to understand our two families’ needs and recommending Masiroh and Putri respectively. Regards, Joyce

As a first timer getting a maid, I am extremely pleased with the prompt, efficient and friendly services by Islands Maids. Its manager, Joanne Lee, is very knowledgeable and proactive. She even dropped into my home after work at night to bring me papers to sign. She is responsive to queries with practical solutions on solving all the practicalities such as how to select a maid, opening bank account for maid and the necessary paper works with ministry of manpower. The maid is excellent in her works and attitudes. I would highly recommend Islands Maids to anyone who needs a maid. Cai Yiming. 7 November 2022

I would like to thank Peggie Tee @ Bedok branch, who is very helpful , responsive and patient to customers. I am very satisfying with her service as if without her helps I couldn’t get a good helper in such a limit time. Hence, Island Maids Agency will always be my first choice & I will recommend Peggie Tee to my friends and family!!!

Peggie from Bedok Branch was very helpful and offered constructive advice when I was urgently looking for a FDW for my parents. A good match was found within a few weeks despite the current shortage. Paperwork was seamless and handover was smooth. She also followed up to check on the FDW. My own helper was engaged through Island Maids 2.5 years ago and though it was from a different branch and staff, the service was equally professional and we found a good match as well. Have recommended a few friends and will continue to recommend Island Maids.

Engaging this agency was a worry free experience ! My agent Heize guided me through the recruitment process, and I felt confident that I was in good hands. ! As a result I found the perfect helper. I like the fact that they take time with screening to match the helper with the employer. I highly recommend this Agency !

Heads up to Elise from Bedok Branch. She managed to handle my endless enquiry and request with lots of patience with an excellent customer service. I will definitely recommend you to look for her, as she is very genuine and has a great outgoing personality and will handle you with care. Smooth transaction and im happy with the maid that i have now. Thank you Elise and good job for the great work ??????????

I employed a domestic helper from Island Maids in August 2022. Elise at its Bedok branch made the whole experience very smooth. She responded promptly and professionally to all my questions and managed the paperwork efficiently. My family and I are very satisfied with the helper we got from Island Maids. Thank you Elise.

I would like to compliment Ms Heize service excellent and friendly helping me and family to select good maid. However attitudes towards customers was patience. Keep up good work! Much appreciated! Thank you so much! Looking forward for my new maid arrival to take care Mama..

Extremely good service and prompt follow ups. Managed to get myself a good helper within a week's time! Highly recommended!

Hi Zoe Wong(Ms), Thank you very much for your service and support provided throughout these few years. Your service render be it FDW return or new has been very smooth and very well managed! To us your knowledge, experience and support has always been swift, cool! Your close follow up and updates within your reach is prompt despite of the lean manpower resources during Covit-19 & early 2022. Kudos to You!! Your Customer service is superb! Appreciated!! If there is any FDW request from my friends, I will ensure it is you, Zoe!

Thank you Jess from Island Maid Agency, she is very patient and helpful person, she also help to solve my urgent needs. Once again, many thanks!

Very good helper agency. Zoe Wong ( our agent)is very helpful and professional. Her recommendation suits our requirements. And whenever we face any problem with the helper she’s there to help. We thank her deeply, and like our new helper a lot!

I have great experience working with Island Maid. Zoe Wong has been a great help to find the helper. She is professional, always responsive and very resourceful. I would highly recommend Island Maid located at Jcube.

My relationship with Island Maids started with a panicked phone call at the start of pandemic to check if they had any transfer helpers available. While they had no transfer helpers available, Michelle of Island Maids (Hougang) shared that they were still able to bring in new helpers from Myanmar. She shared with me three profiles, facilitated video interviews on the spot with two of the candidates and managed to fly the helper in before Myanmar's lock down on 1 Apr 2020. I am happy to share that the helper is on to her second contract with my family. My extended family have since hired another three helpers via Michelle (one has transferred, one is still with the family, while another is on the way). I appreciate Michelle's willingness to provide a listening ear and a balanced point of view after the helper has onboarded (even beyond the 3 months probation). She also value adds during the video interview process by asking relevant questions and ensuring both sides have a common understanding of the job requirements. I highly recommend Michelle of Island Maids (Hougang) as a steady hand to guide one through the process of hiring a helper.

It was a breeze hiring a helper through Island Maids and being first-time employers, we had a lot of questions which were promptly answered by Michelle. The entire process was quick and rather smooth; there was open and transparent communications too, which made it a very pleasant experience. We engaged a helper shortly after and to date she has been a real blessing and a great help to our household!

I had a really pleasant and seamless experience getting a reliable helper from IslandMaids. This is my second time engaging their service and they’ve never failed to live up to my expectations. :) Amanda, my agent from the Hougang branch, was thoughtful and meticulous in her search for a helper for me. I could tell that she carefully vetted and shortlisted the most suitable portfolios for me to consider, one that would suit my family’s needs. We are really happy with our helper and thankful for IslandMaids’ help. Would highly recommend their service!

To GNI! (From Farrer Park and now Yishun) Gni is experienced in matching the helper to the household and her advise in this matter is always on point and correct ! She helped us secure a helper very efficiently , smoothly and quickly. Helped us even to mediate when needed, and acted in the best interests of both parties. I would recommend anyone looking for an agency who could provide them with the right match to connect with Gni. Thanks again dear!

IslandMaid's services are quick and efficient, delivering quality responses. They were extremely helpful in finding us a suitable helper and their help definitely allowed us to find a helper that we're happy with. I highly recommend their services!

I AM HAPPY TO GET MY HELPER: DEBORA AGU GUSTIN FROM ZOE WONG AT JURONG JCUBE OUTLET. ZOE IS A HELPFUL, EXPERIENCE & EFFICIENT AND HIGHLY RECOMMEND HER TO BE PROMOTED. ZOE IS PROFESSIONAL AND WE NEED SOMEONE LIKE HER TO ASSIST OUR NEEDS. THANK YOU

Positively surprised with the excellent real experience. #1 Super agent Gni from Yishun branch is very professional and matches our requirements with the best possible candidates. #2 The recruitment process is very clear and smooth sailing. We live with our babysitter like a family for more than a month (well emphasized by Gni). #3 The support rendered by Gni and IslandMaids during the difficult times is second to none in my perspective. Unfortunately, our babysitter have to return home due to personal reason and the whole process from sending her home and thereafter was great. I strongly recommend the professional services from Gni and IslandMaids. ??

Commendation for Gni from Yishun Branch Gni has gone above and beyond her duty to provide excellent services. She is always reachable and is able to provide updates on a consistent basis. Without Gni, we would not have been able to get a helper as quickly as we needed. On top of that, Gni has a keen eye for exceptional helpers and does her due diligence when sourcing and filtering helpers for her clients. Majority of the helper profiles that are provided by Gni have been carefully vetted personally which makes it easier to select suitable helpers for our household. Gni was also able to assist my family in settling logistics pertaining to my ex helper (from another agent) who was very troublesome. Because of Gni, i was able to transition smoothly to my new helper without additional problems and am very grateful for that. Thanks Gni Thanks Gni

Thanks a lot to my agent Zoe. She managed to have my maid arrive in a month who is a big help for me especially during the house moving. A big thumb up to Zoe!

We would like to thank Ms Zainah for being patient with me through out finalising documents from Indonesian side and Gabriel for your prompt reply and attending to my urgency for Yuniar to be here and did your very best to sort it out . Feeling thankful that i have waited for her to be here ,She is really what we are looking for . And she has been very helpful and we are happy with each other and communicating well . Thank you very much Island maid ????

Dear management, I would like to compliment Emilia Chong at Beo Crescent Branch for her good work attitudes. She is diligent, fast and provides excellent customer service. I highly recommend Emilia at Island Maid Agency to anyone who needs helpers. She is on top of things and is able to articulate well. She understands he needs and she is able to provide good advices. I hope the management will take care of such good employee. Regards, Josephine

I really want to thank Zoe for arranging an amazing helper for us. During covid travel lockdown period, things were difficult for employers and maid agencies. I was also definitely not the easiest customer - requested for Zoe to check on many things such as the SHN hotel stay, VTL and such for the helper. Our helper has been with us for the past 7 months, and my family is very satisfied with how she has performed beyond our expectations. Thinking back, I’m so amazed that Zoe sent us only 1 biodata, and she was spot on. Thank you Zoe :)

Our Myanmar helper been working for us few months now , I would like to take this opportunity to thank Gni from Yishun branch who share her Professional and knowledge with us on how to choose a suitable helper. She ready give us gd advise on what the different between choosing a Fresh & Exsg helper . We really gain alot of gd advise and useful tip from her tick tok Sharing . Even after We collected helper home ,few wks later ,Gni till text to check is everything ok .We feel her Sincerity and Genuine .We will sure recommend our friends & Relative to her. Thank you Island maids.