Customer Reviews

Excellent service from Gni of Yishun branch! My dad has a helper that has some medical conditions, Gni has assisted us in the entire replacement process and found us a suitable replacement helper in a very tight period. She is very responsible and handle the case professionally even though maid replacement case come with no agent fee. Thank you so much Gni!

Hi I would like to give our sincere compliments to Gni from Island Maids in Yishun branch. While we are new in hiring helper, Gni made the process very smoothly and fuss free for us. She provides prompt and reliable advises to us, and we secured our preferred helper eventually. Throughout the hypercare period (the first 2 weeks), Gni provided great help in resolving minor conflicts / communication gaps with the helper. We are very happy with the helper selected as well as the service rendered by Gni.

It was our first time hiring a helper and we were clueless. We were served by Seven (at AMK),he explained to us every single detailed properly and ensure we are not stress about anything. He even keep in touch with us after we had our helper to ensure we are coping well.

In order to employ a domestic maid for my home, I went to AMK Branch Sales Manager Ng Di Shen (Seven). He carefully and thoroughly outlined the selection maid criteria. When we have faced any problem, he assists us extremely professionally by talking to the maid. He always stands with the owner's perspective to assist in problem-solving. After we have hired the maid, Mr. Seven is also a service Oriental to do the follow up with the maid performance. His office phone number is (655) 7703.

A big thank you to Island Maid AMK branch consultant Shana for recommending Masiroh to our family. It has been almost 1.5 months since Masiroh joined us, and she has been a pleasure addition. A great help in the family with house chores and looking after my parents-in-law in their 80s. We feel reassured having Masiroh look after mother-in-law who needs to go for dialysis treatments, in our absence. Additionally, Shana has just helped us to hire another helper, Putri, to help my own elderly parents. She is just 4 days old at home, but proving herself to be reliable and a great help in the family too. Thank you Shana for taking the time and effort to understand our two families’ needs and recommending Masiroh and Putri respectively. Regards, Joyce

As a first timer getting a maid, I am extremely pleased with the prompt, efficient and friendly services by Islands Maids. Its manager, Joanne Lee, is very knowledgeable and proactive. She even dropped into my home after work at night to bring me papers to sign. She is responsive to queries with practical solutions on solving all the practicalities such as how to select a maid, opening bank account for maid and the necessary paper works with ministry of manpower. The maid is excellent in her works and attitudes. I would highly recommend Islands Maids to anyone who needs a maid. Cai Yiming. 7 November 2022

I would like to thank Peggie Tee @ Bedok branch, who is very helpful , responsive and patient to customers. I am very satisfying with her service as if without her helps I couldn’t get a good helper in such a limit time. Hence, Island Maids Agency will always be my first choice & I will recommend Peggie Tee to my friends and family!!!

Peggie from Bedok Branch was very helpful and offered constructive advice when I was urgently looking for a FDW for my parents. A good match was found within a few weeks despite the current shortage. Paperwork was seamless and handover was smooth. She also followed up to check on the FDW. My own helper was engaged through Island Maids 2.5 years ago and though it was from a different branch and staff, the service was equally professional and we found a good match as well. Have recommended a few friends and will continue to recommend Island Maids.

Engaging this agency was a worry free experience ! My agent Heize guided me through the recruitment process, and I felt confident that I was in good hands. ! As a result I found the perfect helper. I like the fact that they take time with screening to match the helper with the employer. I highly recommend this Agency !

Heads up to Elise from Bedok Branch. She managed to handle my endless enquiry and request with lots of patience with an excellent customer service. I will definitely recommend you to look for her, as she is very genuine and has a great outgoing personality and will handle you with care. Smooth transaction and im happy with the maid that i have now. Thank you Elise and good job for the great work ??????????

I employed a domestic helper from Island Maids in August 2022. Elise at its Bedok branch made the whole experience very smooth. She responded promptly and professionally to all my questions and managed the paperwork efficiently. My family and I are very satisfied with the helper we got from Island Maids. Thank you Elise.

I would like to compliment Ms Heize service excellent and friendly helping me and family to select good maid. However attitudes towards customers was patience. Keep up good work! Much appreciated! Thank you so much! Looking forward for my new maid arrival to take care Mama..

Extremely good service and prompt follow ups. Managed to get myself a good helper within a week's time! Highly recommended!

Hi Zoe Wong(Ms), Thank you very much for your service and support provided throughout these few years. Your service render be it FDW return or new has been very smooth and very well managed! To us your knowledge, experience and support has always been swift, cool! Your close follow up and updates within your reach is prompt despite of the lean manpower resources during Covit-19 & early 2022. Kudos to You!! Your Customer service is superb! Appreciated!! If there is any FDW request from my friends, I will ensure it is you, Zoe!

Thank you Jess from Island Maid Agency, she is very patient and helpful person, she also help to solve my urgent needs. Once again, many thanks!

Very good helper agency. Zoe Wong ( our agent)is very helpful and professional. Her recommendation suits our requirements. And whenever we face any problem with the helper she’s there to help. We thank her deeply, and like our new helper a lot!

I have great experience working with Island Maid. Zoe Wong has been a great help to find the helper. She is professional, always responsive and very resourceful. I would highly recommend Island Maid located at Jcube.

My relationship with Island Maids started with a panicked phone call at the start of pandemic to check if they had any transfer helpers available. While they had no transfer helpers available, Michelle of Island Maids (Hougang) shared that they were still able to bring in new helpers from Myanmar. She shared with me three profiles, facilitated video interviews on the spot with two of the candidates and managed to fly the helper in before Myanmar's lock down on 1 Apr 2020. I am happy to share that the helper is on to her second contract with my family. My extended family have since hired another three helpers via Michelle (one has transferred, one is still with the family, while another is on the way). I appreciate Michelle's willingness to provide a listening ear and a balanced point of view after the helper has onboarded (even beyond the 3 months probation). She also value adds during the video interview process by asking relevant questions and ensuring both sides have a common understanding of the job requirements. I highly recommend Michelle of Island Maids (Hougang) as a steady hand to guide one through the process of hiring a helper.

It was a breeze hiring a helper through Island Maids and being first-time employers, we had a lot of questions which were promptly answered by Michelle. The entire process was quick and rather smooth; there was open and transparent communications too, which made it a very pleasant experience. We engaged a helper shortly after and to date she has been a real blessing and a great help to our household!

I had a really pleasant and seamless experience getting a reliable helper from IslandMaids. This is my second time engaging their service and they’ve never failed to live up to my expectations. :) Amanda, my agent from the Hougang branch, was thoughtful and meticulous in her search for a helper for me. I could tell that she carefully vetted and shortlisted the most suitable portfolios for me to consider, one that would suit my family’s needs. We are really happy with our helper and thankful for IslandMaids’ help. Would highly recommend their service!

To GNI! (From Farrer Park and now Yishun) Gni is experienced in matching the helper to the household and her advise in this matter is always on point and correct ! She helped us secure a helper very efficiently , smoothly and quickly. Helped us even to mediate when needed, and acted in the best interests of both parties. I would recommend anyone looking for an agency who could provide them with the right match to connect with Gni. Thanks again dear!

IslandMaid's services are quick and efficient, delivering quality responses. They were extremely helpful in finding us a suitable helper and their help definitely allowed us to find a helper that we're happy with. I highly recommend their services!

I AM HAPPY TO GET MY HELPER: DEBORA AGU GUSTIN FROM ZOE WONG AT JURONG JCUBE OUTLET. ZOE IS A HELPFUL, EXPERIENCE & EFFICIENT AND HIGHLY RECOMMEND HER TO BE PROMOTED. ZOE IS PROFESSIONAL AND WE NEED SOMEONE LIKE HER TO ASSIST OUR NEEDS. THANK YOU

Positively surprised with the excellent real experience. #1 Super agent Gni from Yishun branch is very professional and matches our requirements with the best possible candidates. #2 The recruitment process is very clear and smooth sailing. We live with our babysitter like a family for more than a month (well emphasized by Gni). #3 The support rendered by Gni and IslandMaids during the difficult times is second to none in my perspective. Unfortunately, our babysitter have to return home due to personal reason and the whole process from sending her home and thereafter was great. I strongly recommend the professional services from Gni and IslandMaids. ??

Commendation for Gni from Yishun Branch Gni has gone above and beyond her duty to provide excellent services. She is always reachable and is able to provide updates on a consistent basis. Without Gni, we would not have been able to get a helper as quickly as we needed. On top of that, Gni has a keen eye for exceptional helpers and does her due diligence when sourcing and filtering helpers for her clients. Majority of the helper profiles that are provided by Gni have been carefully vetted personally which makes it easier to select suitable helpers for our household. Gni was also able to assist my family in settling logistics pertaining to my ex helper (from another agent) who was very troublesome. Because of Gni, i was able to transition smoothly to my new helper without additional problems and am very grateful for that. Thanks Gni Thanks Gni

Thanks a lot to my agent Zoe. She managed to have my maid arrive in a month who is a big help for me especially during the house moving. A big thumb up to Zoe!

We would like to thank Ms Zainah for being patient with me through out finalising documents from Indonesian side and Gabriel for your prompt reply and attending to my urgency for Yuniar to be here and did your very best to sort it out . Feeling thankful that i have waited for her to be here ,She is really what we are looking for . And she has been very helpful and we are happy with each other and communicating well . Thank you very much Island maid ????

Dear management, I would like to compliment Emilia Chong at Beo Crescent Branch for her good work attitudes. She is diligent, fast and provides excellent customer service. I highly recommend Emilia at Island Maid Agency to anyone who needs helpers. She is on top of things and is able to articulate well. She understands he needs and she is able to provide good advices. I hope the management will take care of such good employee. Regards, Josephine

I really want to thank Zoe for arranging an amazing helper for us. During covid travel lockdown period, things were difficult for employers and maid agencies. I was also definitely not the easiest customer - requested for Zoe to check on many things such as the SHN hotel stay, VTL and such for the helper. Our helper has been with us for the past 7 months, and my family is very satisfied with how she has performed beyond our expectations. Thinking back, I’m so amazed that Zoe sent us only 1 biodata, and she was spot on. Thank you Zoe :)

Our Myanmar helper been working for us few months now , I would like to take this opportunity to thank Gni from Yishun branch who share her Professional and knowledge with us on how to choose a suitable helper. She ready give us gd advise on what the different between choosing a Fresh & Exsg helper . We really gain alot of gd advise and useful tip from her tick tok Sharing . Even after We collected helper home ,few wks later ,Gni till text to check is everything ok .We feel her Sincerity and Genuine .We will sure recommend our friends & Relative to her. Thank you Island maids.