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I have write in to compliments your staff from Yishun Branch, Zhi Yong, for his exemplary high standard of service. He is surely an asset to your company to have such a great staff! I wanted to post it on the testimonial site of yours but I keep getting error messages. So I decided to email you.
This is my second time getting a domestic helper and to tell the truth, my first experience with another agency was horrible. So before I come to Islandsmaid, I was quite skeptical about the agency and the helper that I might be getting. But due to the fact, I will require the help of an helper to take care of my family, I still "try my luck" with Islandsmaid.
The person who greeted me when I first stepped into Yishun Branch was Zhi Yong, who enquire about how he can help me. I told him my concerns and needs and just within that meeting, he clear all my doubts and let me have the confident in the agency. Not only did he help me to understand the differences of the helper coming from different regions, he also help us to select candidates that meet our needs.
Within that week, he help us to interview a number of maids and send us the interview clips to help us in the selection of the helper that meet our needs. He also provided professional advice to help us to come to our decisions.
Even after the deal was closed, his excellence service did not stop there. He is always very willing to answer any quiries that I had via SMS and also check with us how the helper is doing even after the helper have came to our house!
I dare say this spirit of service is rare and your company is blessed to have such a wonderful staff. If not for him, I will still very skeptical over domestic helper hiring.
A very big Thank You to Islandsmaid and Zhi Yong for all the help rendered during the process.
Samuel HuanSAMUEL HUAN
Michelle is helpful and patient. Listening and understanding my request to recommend a suitable helper. She is fast in response. Most importantly, she follows up even after the helper is employed to check if everything is doing fine. Thumbs up.
Dear Zhi Yong,
sincerely appreciate yr great help whenever I have maid issue n keep coming to you. You never hesitate to go all way out to help me. No more 24/7 such maid agency staff in SG now. Thumb up????????. Thank u for yr great help????????????
Good Job to the superb & handsome Zhiyong ! He is very jovial & humurous, very responsive & often call up to keep himself updated of the progress for my helper.. he did his best to help to solve all the issues we had, in the end we still had to let her go. In the shortest time, Zhiyong managed to find a replacement for me & he really did put in effort to screen through for the replacement i needed. Was very pleased with the 2nd helper, fits all my criteria & was able to keep up the daily work assigned. Good manners too ! Thank you for your superb services ! Greatly appreciatedWong shue ting valerie
I am Goh Jun Chee, a regular customer who patronises islandmaids about 3 years ago till now. Joe who is the representative of islandmaids handling my cases had been very efficient and prompt in his service. Due to his knowledge, he is able to advise me on many things which I am not sure. He is very patient and clear in his explanation.
At the present moment he is helping me to send my existing maid home and doing preparatory work to send the replacement over. I am staying in Hougang and he is based at Jurong. Nevertheless he made an effort to pass me on to his colleague Agnes who is also very helpful.
I would like to take this opportunity to thank islandmaids (particularly Joe) for the good job done.
Perter Goh Jun CheePeter Goh Jun Chee
Thank you for your recommendation and arrangement in employing for domestic helper SURYANTI. She is indeed like what you mention learn things very fast and I am surprise her language can pick up quite well. She already almost understand everything we said and the instructions that were given so far. She is able to cope with tasks given to her despite such a short employment with us. Also the method which you suggested to me, using a time-table to manage, has indeed help us to communicate with her and facilitates her understandings of what needs to be done. She is able to get along with my son and my son likes her a lot. Keep calling “Auntie, Auntie, I want to sleep with Auntie.” I can see she has totally no problem in blending into the family and adapting fast and well.
Michelle, I want to thank you for being responsible by putting in your best effort in getting the helper as fast as you could, doing all the chasing and waiting for us. Also, I want to take chance to applaud you of your initiatives and helpfulness, going the extra miles of helping me to brief her on the To-do-list, even before we picked up the maid. Thumbs Up!! I would like to thank you for your good and responsible service rendered to me. It makes me feel so good and safe!! It makes me wants to recommend to anyone who needed a domestic helper. It is no wonder Island maid has such good reviews and scored five stars in the website instead of my previous agency only one star. I always believe is the people that makes the difference of a company image and performance. Island Maid, you are indeed lucky to have a good team of workers that makes you stands out from the rest, an edge over your competitors.
Congratulations to your many success ahead!
Yours Sincerely, Rachel Wong
Joe is one of the most patient and helpful guy I have met. He does his job with great passion and is willing to go to the extra mile to help not only his clients but to the FDW as well. I am very Glad to have engaged his help and will definitely recommended him to my friends who needs to employ helpers in future. In addition I would like to thank Gabriel for his professionalism in handling with my first helper repatriation. Thank u joe and Gabriel! FionaFiona Chee
I just wanted to drop a note to thank Zhi Yong for offering his assistance with our helper.
He was quick to reply me and offered to speak to our helper when I needed his help. Our helper also was selected based on his recommendation and so far she has been a great fit with our family.
Thanks Zhi Yong!
I would like to compliment on agent Michelle for her dedication and she goes the extra miles in making sure things goes smoothly for me in getting a good maid. She not only helping me to choose the right maid but also go back during her off day on Sunday just to make sure the transition is alright. My husband and I appreciate her and am grateful for the wonderful maid that she has recommended. Thanks again.JOANNA TAN